Testimonials - What Our Customers Say About Us


Hi I just wanted to thank you for your exemplary customer service. You delivered my gorgeous Art shoes quickly then exchanged them for me when they were too small. When I requested new laces, they arrived the very next day! I shall certainly order from you again (got my eye on some boots already!) and pass the word on to my friends. It makes such a difference to deal with real people who care. Thank you again! Gayle Andrews


Many thanks for the Uggs. First time I've used you and the service was excellent, I'll definitely be back. Leighton Davies


Dear Tom, Thank you very much for your excellent customer service. So nice to deal with a company with high standards and superb staff.We will certainly be buying from you again in the future. Kind regards, Tracy


Just collected from the post office, very happy will defo be using you guys again and recommending you. Thanks for the great service. Lee-Anne Miotk


Took delivery of my order this morning having ordered at 2.15 yesterday. I love the shoes and the service was excellent! Many thanks Judith Matson


Shoes arrived - perfect !!! thank you so much excellent service. Wendy Emberson


Thank you very much for my shoes, I'm amazed at the excellent service received by you, will definitely use your company again Lisa Berry


As always your standards of customer service are impeccable. I love my shopping experience with your company, you're so much easier to deal with than your competitors! Louise Jones


Thank you so much, my Ugg bag has arrived safely. Thank you for tracking one down for me and for your very efficient and helpful staff. It was a pleasure to do business with you. Sandra Kerridge


Dear Jake Shoes team, I just received my vans this morning and I am really happy !!! They fit me very well, and I won't miss to recommend your online shop to my friends !!! hope to hear from you soon :) a very happy French Customer, Elise


Hi there I would just like to say how impressed I am with this order. It arrived at 1pm today - a whole day earlier than expected and at this time of year that is excellent service. Will not hesitate to recommend you to friend for both product quality and service.. Well done again Amanda Mackie


Just wanted to say a huge thanks for the excellent customer service I received from your web team - its very rare these days! I shall certainly be recommending you to all my friends B Ward


THANK YOU FOR THE QUICKLY EXPEDITION OF THE VANS GLITTERS. ALL IS OK AND MY GIRL IS VERY HAPPY THEY ARE VERY NICE AND IT'S FOR CHRISTMAS.


Dear Jake Shoes Team, Just wanted to say what excellent customer service you have, will certainly look forward to shopping with you again. Thanks for sorting out my refund so promptly! Kindest Regards, Alison Proud


Thankyou very much , your service is second to none much appreciated . Regards Nicola Thompson


I was very satisfied with the quality of customer service i received on the phone with one of your staff, I was told that I had a pair put on hold for me and I will definitely be using your company again and be recommending you to friends and family Mr R O' Connor


Dear Sir, Thankyou so very much for your prompt delivery. My grandaughter Is delighted with her Vans and says they are her best birthday present. I will recommend you to friends and family. Yours sincerely, C Sharps Mrs C Sharps


Just wanted to say thank you very much for yr excellent delivery service. Ordered Friday afternoon and received yesterday. With yr 10% first order discount u were the cheapest too!. Thanks again Victoria via Facebook


I'm sorry I had to return these shoes but your customer service has been exceptional in the dealings I have had with you (so prompt!) and I will certainly look to shop with you again. Best rgds, Denise


Hi,Would just like to say I received my ellee chestnut uggs today, and they are absolutely gorgeous!... I'm in love with them!!!!! Will definitely be buying from you again and will be recommending you to family and friends. I am one very happy customer. Thanks Samantha


Once again thanks, Tom, for your excellent service. Very rare these days! Regards Dawn


"Lovely customer service, couldn't have asked for more." Leanne


♥ ♥ Brilliant! I ordered Friday, arrived Monday morning ♥ ♥


Many thanks for the very efficient way in which you have dealt with my order i would not hesitate to deal with you again


Jake Shoes, Thank you for the speedy delivery of my Ugg Evera Lace Pumps. I wouldn't shop in any other shoe shop. Jake's is the best shoe shop I know of. Thank you, Tracey


Good afternoon , Just wanted to say thank you for the great service I received , from phoning up at 9:30 yesterday to receiving my shoes today at 10-30am , I will certainly be recommending my friends to you . Thanks again Jane Jackson


Hi, Thanks for the email, but I have recieved my order. Your service is fantastic. Regards Jude


Hi Thanks Emma for your Speedy Refund, and efficiency in dealing with our returns !! And please could you thank the member of staff who dealt with our replacement Lelli Kellys yesterday, she was very Helpful and Accommodating & went out of her way to help me ....will be definitely ordering from Jake Shoes again in the future and recommending to all my Family & Friends ........Plus my Twinnies are soooooo pleased with their shoes ....THANKS !! Hayley


Good morning all at Jake shoes I want to say a big thanks for my boots. I spoke to a lovely young lady on the phone I ordered the boots on Thursday morning and I received them at 9.00am the next day. I shall be buying from Jake shoes again in the future. Many thanks! Nick Carr


Just wanted to say thank you for your service I paid for MBTs when I visisted Manchester on Sunday and you kindly sent them through the post to me in south wales and I received them on tuesday. Thankyou once again for your service. Regards, Mrs C Evans


Hi, Thank you for your reply. Just to let you know that "Jakes" in Stockport had arranged both sizes I required for sizing & had them instore the day after my request. I am very pleased with the service & would like to say thank you. My daughter is very pleased with her new school shoes. Lisa


Just wanted to say thank you for the great service. I rang up and bought some UGG ultimate bind boots on Wednesday afternoon. They arrived this morning and are perfect! Look forward to buying from you again. Heather


Thanks very much, I received the boots today (saturday). Excellent service and the boots are gorgeous! Thanks Rebecca


I would just like to say what wonderful service I received recently when I purchased via the internet a pair or Lelli Kelly sandals for my daughters birthday. I ordered them on the Tuesday and they arrived at 8.30am the next day. I was overwhelmed by the speed of the delivery! I would definitely recommend your website to other people. The sandals and accessories were well packaged and in excellent condition when they arrived. Before placing the order I also contacted one fo your stores for some advice and was also impressed by the manner in which my queries were dealt with. Thank you once again, my daughter was delighted when she opened her present on her birthday, you made her day! Claire Curtis