Delivery Information

General Info

General Delivery Info

All orders placed before 4pm Monday-Friday will aim to be dispatched the same day. Any orders placed after 4pm Friday will be dispatched the next working day (usually Monday).
We offer free UK delivery on all full priced orders over £50. Anything under £50, there is a £3.50 postage charge.
Why do charge for under £50? - Well, we are a small, independent family run business, and unfortunately we don't get the same shipping rates as the big multiples, so the £3.50 charge is the price it costs us to send them to you, and we simply can't afford to take the loss on goods below that value.

Important Information

Please make sure you have inputted the correct address details as amendments cannot be made once the order has been dispatched by us.

All orders dispatched by us require a signature for delivery. If you are not in to sign for your item when delivery is attempted, you will receive a ‘sorry you were not in’ card and will need to arrange a re-delivery or collect the item from your local collection office.

Sale Items

Delivery for sale items is £3.50 per order and goods are sent via royal mail tracked 48. Alternatively you can pay £4.99 per order for next working day delivery. If your sale order also contains a full priced item and the order total is over £50 then you will automatically qualify for free delivery.

Next Day Delivery Info

Next working day delivery is available from DPD local for £4.99. You will receive a dispatch email containing your tracking info once the order has left our building, and so long as you have given us your mobile number, you will also receive text notifications with updates of your order and your estimated delivery time.

Someone will need to sign for the item when it is delivered. If no-one is in, a re-delivery will need to be arranged or you will also be able to collect your order from the local collection depot. All the relevant information will be in your dispatch email.

Please note – If you live in the following postcode areas: Scottish Highlands - AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-32, IV33-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50
 Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA30, PA32-34, PA41-49, PA60-78, PH42-44, ZE1-3
 Your order may take 2 working days to deliver

Please note - if you order on a Friday, your order may be delivered on the Saturday, but the official guarantee is that it will arrive the next working day (usually Monday).

Royal Mail Tracked 48 If your order is sent via Royal Mail tracked 48, this is a service which is usually 2-3 working days for delivery from the point of being dispatched.

International Delivery

EU Delivery If you live in either France, Spain, Germany or Italy, your order will be sent via DPD Classic International post, which is usually around 5-7 working days from dispatch for delivery. You will receive email notifications with updates on the progress of your item If you live anywhere else in the EU, your order will be sent via Royal Mail International Signed For, and will be delivered by your local postal operator, this service usually takes around 5-10 working days. Delivery to the EU costs £10.

Rest Of World (NON-EU) Delivery If you live outside of the EU, we send the item via Royal Mail International Signed For, and your local postal operator makes delivery usually 15-20 working days after being dispatched. Delivery to non-EU countries costs £20. We cannot be held responsible for any additional customs charges you may encounter when the parcel reaches its destination country.

Bank Holidays & Christmas If you place an order and it falls on a Bank Holiday or at Christmas, it will be dispatched the next working day. In most cases this is the following Tuesday. If you have any questions about when your order will be dispatched, please call us on 0161 4805558

If you have any questions or queries regarding a delivery, please email us on info@jakeshoes.co.uk with your order reference or call 0161 4805558

International Delivery

We deliver Internationally, both EU and NON-EU:

EU countries, delivery is £10.

NON EU: Delivery is charged at £20 and we deliver to the following countries:

Australia
Bulgaria
Canada
China
Greece
Japan
New Zealand
United States

Jake Shoes cannot be held responsible for any further charges once the item has been dispatched from us.

Click & Collect

We now offer Click & collect in all our stores.

Order online, and collect from a store of your choice from within 1 hour*

Simply place the order, and at the checkout select 'collect in store' and choose your location

You'll receive an email confirming your order, and another once it's ready to collect. We aim to have all orders ready to collect the same day, the next day if not.

Please note, in order to collect your order, you'll need to bring with you 2 forms of ID:
One form of ID must be a passport or driving licence
The other form must be a bank card/utility bill

The person placing the order must be the person collecting, and If you cannot provide the required forms of ID, unfortunately your order cannot be released.



*Dependent upon availability of the shoes ordered

Important Information

All orders placed before 4pm Monday-Friday will aim to be dispatched the same day. Any orders placed after 4pm Friday will be dispatched the next working day (usually Monday).

If in the rare instance that your order cannot be dispatched to be delivered the next day, we will contact you and let you know. This is usually due to an item on your order being in one of our other stores different to where it is dispatched from.

Please make sure you have inputted the correct address details as amendments cannot be made once the order has been delivered from us

All orders dispatched by us require a signature for delivery. If you are not in to sign for your item when delivery is attempted, you will receive a ‘sorry you were not in’ card and will need to arrange a re-delivery or collect the item from your local collection office.