General Delivery Info
GENERAL DELIVERY INFO:
*COVID 19 UPDATE – DEC 20/JAN 21*
We are still operating online and dispatching orders, however there may be a small delay in sending out your order, we cannot guarantee same day dispatch. Any orders sent via Royal Mail Tracked 24 will still be sent out and delivered the next working day from your date of dispatch. You will receive an email as soon as your order has been dispatched by us.
ROYAL MAIL UPDATE*
Royal Mail are currently experiencing large delays in their system due to the overload of parcels and Covid-19. Every effort is being made to deliver your parcel within the allotted timeframe, however currently this cannot be guaranteed. We apologise for any inconvenience this may cause.
All orders placed before 4pm Monday – Friday and before 11am Saturday will aim to be dispatched the same day. Orders placed after that time will be dispatched the next working day (usually Monday)
On Sundays and UK bank holidays there is no postal collection or delivery, so orders will be dispatched the next working day.
A signature will be required upon delivery of all items dispatched by us, if no-one is in to sign for the items the goods will go to your local collection office, where you will be able to pick them up or arrange a re-delivery online. You will receive a calling card through your letterbox advising you of the options.
Full tracking information will be sent to you once your order is marked as dispatched by us.
Standard UK Delivery: Sent Via Royal Mail Tracked 48 (2-3 working days from dispatch) – Free on full priced orders over £75, £3.99 on orders under that value and all sale items.
Tracked 24 Next Day Delivery: Delivery 6 days a week, Monday – Saturday sent via Royal Mail, sent with Royal Mail Tracked 24 £5.99
On the rare occasion we cannot dispatch your order the same day for next day delivery, we will contact you immediately.
European Delivery is £15
The following countries will be delivered via DPD:
Republic Of Ireland
All Other EU Countries will be handled by Royal Mail in the UK and delivered by your national postal service in your local country.
Delivery to the EU is approximately 5-10 working days, but can sometimes take a little longer. If you order hasn’t arrived within 14 days, please contact us.
NON EU Delivery
Non EU Delivery is £20
Please note we only deliver to the following NON EU Countries:
Bosnia and Herzegovina
Falkland Islands (Islas Malvinas)
Hong Kong (SAR)
United Arab Emirates
The following countries will have their order delivered by DPD:
United Arab Emirates
Any other country the order will be processed in the UK by Royal Mail, and then handled in your country by your national postal service. Jake shoes cannot be held responsible for any further import/customs charges incurred once they have left our building.
NON EU Delivery takes approximately 10-15 working days, but can sometimes take a little longer. If your order hasn’t arrived within 28 days, please contact us.
Click & Collect
CLICK AND COLLECT
Order your item online, collect in-store for free of charge. Simply select the store you wish to collect the items from at the checkout under the shipping options.
Once your order is ready to collect, you will receive an email from us. Most orders are ready to collect within an hour, however this cannot be guaranteed so please do not come to collect before you receive your collection email.
When collecting your order, you will need to bring two forms of ID with you:
1 must be a form of photo ID (Passport, Driving Licence, National ID etc)
1 must be something that has your name on (bank card, national insurance card etc)
Without this identification, your order cannot be released. Please note the person who places the order must be the person who collects the order, we cannot release the goods to anyone else.
Your goods will be held for 28 days from when you receive your ready to collect email, if uncollected after this point, your order will be cancelled and refunded.
Goods may be returned within 28 days of receiving them for a refund. Any goods received by us after this period may not be accepted and may be returned to you.
Returns are charged at £3.50 if you use our label, unless you are exchanging or keeping one full priced item from your order, in which case it is free. Returns made via your own method of postage are non refundable.
Goods must be returned in the condition they were received, unworn and in their original packaging.
You can create a returns label here which you can then drop off at your local post/sorting office.
You can also return goods to a Jake store, a refund will then be posted back to your original payment method.
YOUR RIGHT TO CANCEL
Your right to cancel an online order for goods starts the moment you place your order and ends 14 days from the day your goods are delivered to you, your nominated neighbour or your approved safe place. You must notify us of your right to cancel via email along with your order number.
You then have a further 14 days from the date you notified us you were cancelling your order to return the goods.
This does not affect your statutory rights.
If you wish to exchange for a different item, please contact us on 0161 4805558 or email [email protected] with your order number and we can put a replacement pair aside for you.
Exchanges are free of charge, please create your returns label here:
If you unsure of sizing, please feel free to contact us for guidance, or why not order 2 sizes and send one back free of charge?