Goods may be returned within 14 days of receiving them for a refund. Any goods received by us after this period may not be accepted and may be returned to you.
Returns are charged at £3.50 if you use our label, unless you are exchanging or keeping one full priced item from your order, in which case it is free. Returns made via your own method of postage are non refundable.
Goods must be returned in the condition they were received, unworn and in their original packaging.
You can create a returns label here which you can then drop off at your local post/sorting office.
You can also return goods to a Jake store, a refund will then be posted back to your original payment method.
YOUR RIGHT TO CANCEL
Your right to cancel an online order for goods starts the moment you place your order and ends 14 days from the day your goods are delivered to you, your nominated neighbour or your approved safe place.
You must notify us of your right to cancel via email during this period along with your order number.
You then have a further 14 days from the date you notified us you were cancelling your order to return the goods.
This does not affect your statutory rights.
Any goods purchased as a Christmas present that are unsuitable or unwanted, we will accept returns for an exchange or credit note only until 3rd January 2020.
Our refund policy of 14 days from the date of receipt still applies.
If you wish to exchange for a different item, please contact us on 0161 480558 or email [email protected] with your order number and we can put a replacement pair aside for you.
Exchanges are free of charge, please create your returns label here:
If you unsure of sizing, please feel free to contact us for guidance, or why not order 2 sizes and send one back free of charge?